To Prepare

• Read the article, “The Helpful Responses Questionnaire: A Procedure for Measuring Therapeutic Empathy.” Consider the relationship between accurate empathy and reflective listening. Also, pay particular attention to how responses to the Helpful Responses Questionnaire are rated.
• Review the remaining Learning Resources on reflective listening. Think about the differences between simple and complex reflections.
• Read the statements in Table 1 of the article, “The Helpful Responses Questionnaire: A Procedure for Measuring Therapeutic Empathy.” Consider how you might accurately reflect what the service user is saying each statement to be helpful.
• Read the statements in the Reflection Worksheet. Think about how you would use simple and complex reflections to respond to each statement.
• Write a 1- to 2-sentence reflection to each statement in Table 1 of the article, “The Helpful Responses Questionnaire: A Procedure for Measuring Therapeutic Empathy.” Your response should represent the next thing you might say if you wanted to be helpful.
• Write one simple reflection and one complex reflection in response to the statements in the Reflection Worksheet. 

MILLER, W. R.; HEDRICK, K. E.; ORLOFSKY, D. R. The Helpful Responses Questionnaire: A Procedure for Measuring Therapeutic Empathy. Journal of Clinical Psychology, [s. l.], v. 47, n. 3, p. 444–448, 1991. DOI 10.1002/1097-4679(199105)47:3<444::AID-JCLP2270470320>3.0.CO;2-U. Disponível em: https://search-ebscohost-com.ezp.waldenulibrary.org/login.aspx?direct=true&db=a9h&AN=11993170&site=eds-live&scope=site. Acesso em: 29 jun. 2021.